Privacy Policy
Last Updated: March 2025
At calypronivex, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and protect your data when you use our investment analysis and strategies platform. We're committed to transparency about our practices and your rights regarding your personal information.
Information We Collect
Personal Information You Provide
When you create an account or use our services, we collect information you voluntarily provide, including:
- Name and contact details (email address, phone number, postal address)
- Financial information relevant to investment planning and analysis
- Investment preferences, goals, and risk tolerance
- Communication preferences and account settings
- Feedback, questions, or other communications you send us
Automatically Collected Information
Our platform automatically collects certain technical information to improve functionality and user experience:
- Device information (browser type, operating system, device identifiers)
- Usage data (pages visited, time spent, features used)
- Log files and technical data for system maintenance
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for specific, legitimate business purposes that benefit our service delivery and your experience. Your data helps us provide personalised investment analysis and maintain our platform's security.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and account management | Contact details, financial information, preferences | Contract performance |
| Investment analysis and recommendations | Financial goals, risk tolerance, investment history | Contract performance |
| Customer support and communications | Contact details, account information, communications | Contract performance |
| Platform improvement and analytics | Usage data, technical information | Legitimate interest |
| Legal compliance and security | All relevant data as required | Legal obligation |
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances that are necessary for our service delivery or required by law.
Service Providers
We work with trusted third-party providers who help us deliver our services. These include payment processors, data analytics platforms, and customer support tools. All service providers are contractually required to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory requirements. This includes compliance with financial services regulations, tax obligations, and law enforcement requests made through proper legal channels.
Important Note: Under Australian Privacy Principles, we're required to take reasonable steps to ensure overseas recipients comply with privacy standards equivalent to those required in Australia.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We've made it straightforward to exercise these rights through clear processes and responsive support.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies. Most account information can be updated directly through your account dashboard. For comprehensive data access requests, contact our privacy team using the details provided below.
Data Portability
You can request a copy of your personal data in a structured, commonly used format. This allows you to transfer your information to another service provider if you choose to do so.
Deletion Requests
You can request deletion of your personal information, subject to certain limitations. We may need to retain some data for legal compliance, legitimate business purposes, or to resolve disputes. We'll explain any retention requirements when processing your request.
- Account closure and data deletion can be requested at any time
- Some information may be retained for legal or regulatory compliance
- Anonymous usage data may be retained for analytics purposes
- We'll confirm completion of deletion requests within 30 days
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our approach includes both technical and organisational safeguards.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Secure servers with regular security updates and monitoring
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Secure backup systems with encrypted storage
Organisational Measures
Our team receives regular privacy training, and access to personal information is limited to employees who need it for their specific job functions. We maintain detailed records of data processing activities and conduct regular reviews of our privacy practices.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. Different types of information may have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account + 7 years | Financial services compliance |
| Transaction records | 7 years after transaction | Legal and tax requirements |
| Communication records | 3 years after last contact | Customer service and dispute resolution |
| Marketing preferences | Until withdrawn or account closed | Consent-based processing |
| Technical logs | 12 months | System maintenance and security |
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyse site usage, and provide personalised content.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality and security
- Performance cookies: Help us understand how visitors interact with our site
- Functionality cookies: Remember your preferences and personalise your experience
- Analytics cookies: Provide insights into site usage and performance
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some functionality of our platform.
International Data Transfers
While we primarily store and process data within Australia, some of our service providers may be located overseas. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your data according to Australian privacy standards.
Countries where your data may be processed include the United States and members of the European Union, where our cloud service providers and software vendors operate secure data centres. All international transfers comply with Australian Privacy Principle 8.1.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your registered email address or by displaying a prominent notice on our platform.
We encourage you to review this policy periodically to stay informed about how we protect your personal information. The date of the most recent update is shown at the top of this policy.
Contact Us About Privacy
Privacy Inquiries and Requests
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: support@calypronivex.com
Phone: +61267664544
Mail: Privacy Officer, calypronivex
1/354 High St, Maitland NSW 2320, Australia
1/354 High St, Maitland NSW 2320, Australia
We aim to respond to all privacy-related inquiries within 30 days. For complex requests, we may need additional time and will keep you informed of our progress.
Complaints Process: If you believe we've mishandled your personal information, you can lodge a complaint with us directly or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.